MEMBERSHIP QUESTIONS
How do I suspend my health club membership?
You can complete our online suspension form found here. Please remember completing the form is an application to suspend and once you have filled it out a staff member will contact you to confirm your request.
How do I cancel my program/ membership?
You can complete our online cancellation form found here. Please remember completing the form is an application to cancel and once you have filled it out a staff member will contact you to confirm your request.
PROGRAM QUESTIONS
Do you offer make up lessons to your classes?
Yes, conditions do apply and can be found in our T’s and C’s under “Makeup Class Terms” here. To then organise the make up lesson please call us on 9401 2222.
Do you offer trials for your programs?
Yes, all regular program classes allow a one-off trial to be booked, the cost is $10. You will need to first create an account in our online member portal if you do not already have one, and then contact the centre on 9401 2222 to book in your trial lesson.
Can I swim casually at Leisure City?
Our swimming lesson pool is only open for swimming lesson participants during class time and no casual swimming is available.
Do you have ladies only swimming?
We run ladies only swimming session on Monday nights from 7:45pm – 8:45pm. The sessions are run by qualified swim teachers with a maximum of 30 participants. Bookings are required and each session is $15 per person.
Do you have any access classes available?
Our Access swimming and gymnastics classes are currently at capacity but please complete your details on our enquiry form.
How many classes are there per week?
Our junior sports programs provide one class per week for your chosen program / sport.
I want to join a sports team do you have any available?
We host a number of sporting competitions throughout the week from indoor AFL, futsal, netball and beach volleyball. For any of these sports you can register a team or find a space in a current team via the Sportfix website.
COURT HIRE QUESTIONS
Do you have courts available to book?
We have a variety of courts available to hire for sports such as basketball, netball, futsal, cricket, badminton, tennis and beach volleyball.
To see pricing, availability and to book click here.
Can I book hardcourt volleyball?
Yes, our multi-purpose courts have lines markings and nets available for hardcourt volleyball. For availability, pricing and to book a court please click here.
Can I book a tennis court?
We have five indoor tennis courts available for hire at Leisure City for you to practise your tennis skills or have a casual game with friends. To see pricing, availability and to book click here.
Can I book badminton courts?
Yes, our badminton courts are primed and ready for all ages, abilities and experience levels. To see availability, pricing and to book click here.
How do I cancel a court booking?
To cancel a court booking please call the centre on 9401 2222 and speak with one of our team.
HEALTH CLUB AND PILATES
What age can you be to join your gym?
We have a youth membership available for children from 13 – 17 years which provides access to our health club during operating hours, an initial health evaluation, a personalised gym program and also casual shooting on the basketball courts. To join click here.
Can I go to a Reformer Pilates class on my Bronze membership?
Your Bronze membership will give you 24/7 access to the Health Club but not Reformer Pilates classes. If you would like to attend a class, you can either pay casually at $20 per class or upgrade your membership to Gold which is $27 per week (so $15 more than your current Bronze membership per week).
Can I come use your gym casually?
Yes, you can use our health club casually during the centre operating hours. A casual health club visit is $11 per person / per session. No bookings are required just see our reception staff to gain entry on your visit.
How do I book in for my health evaluation?
You can book this through your online customer account or contact the centre on 9401 2222 if you need any assistance to do so.
Can I go to a Reformer Pilates class casually?
Yes, classes can be booked casually at $20 per class. Please create an account if you do not already have one and make a booking online there. To view our Reformer Pilates timetable, click here.
BIRTHDAY PARTY / FUNCTIONS
How can I book a birthday party?
We host a range of birth party options throughout the week from child’s play, gymnastics and sports parties. You can book in your party nice and easily via our website.
Can I book a private function?
Yes, we offer private functions for various locations around the centre such as the multi-purpose courts, child’s play area and tennis courts. Private functions are available on Saturdays (6:30pm or 7pm) and Sundays (4:30 pm or 5pm). For private functions you can bring your own food and drink, have it delivered, or purchase platters from our café (see our private function menu). To find out more and to book click here.
GENERAL INFORMATION
What is your address?
We are located at 41 – 53 Miller Street in Epping. If you drive down the long driveway you will find our entrance at the back of the building.
What time are you open/close?
The centre is open, Monday – Thursday 8:30am – 10pm, Friday 8:30am – 9pm, Saturday 8am – 6pm and Sunday 8:30am – 4pm. Our health club is open 24/7.
Do you have a creche?
Yes, our crèche service is for parents participating in one of our programs or using our facilities (such as group fitness classes, using a sports court, or training in the gym). Parents can book their children into the creche for up to 2 hours but must remain in the facility while their children are in care. The creche is open Monday – Thursday 8:30am – 1:30pm. The cost is $8.95 per hour for 1 child or $11.70 per hour for 2 children. To book complete the enquiry form here.
Do you have a café at the centre?
Yes, our care is the perfect place to grab a coffee and relax while the kids are participating in one of our programs! We offer a vast range of fresh, healthy and nutritious food along with a variety of drinks and snack options are also available for purchase. The café is open Mon – Fri 8.30am-6.30pm, Sat & Sun 8.30am – 3pm.
Are you open public holidays?
No, Leisure City is closed on all public holidays. The 24/7 Health club is however open for active health club members to use.