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Frequently Asked Questions


How do I suspend my health club membership?

You can complete our online suspension form found here. Please remember completing the form is an application to suspend and once you have filled it out a staff member will contact you to confirm your request.

How do I cancel my program/ membership?

You can complete our online cancellation form found here. Please remember completing the form is an application to cancel and once you have filled it out a staff member will contact you to confirm your request.



Do you offer make up lessons to your classes?

Yes, conditions do apply and can be found in our T’s and C’s under “Makeup Class Terms” here. To then organise the make up lesson please call us on 9401 2222.

Do you offer trials for your programs?

Yes, all regular program classes allow a one-off trial to be booked, the cost is $10. You will need to first create an account in our online member portal if you do not already have one, and then contact the centre on 9401 2222 to book in your trial lesson.

Do you have ladies only swimming?

We run ladies only swimming session on Monday nights from 7:45pm – 8:45pm. The sessions are run by qualified swim teachers with a maximum of 30 participants. Bookings are required and each session is $15 per person.

Do you have any access classes available?

Our Access swimming classes are currently at capacity but please complete your details on our enquiry form.

I want to join a sports team do you have any available?

We host a number of sporting competitions throughout the week from indoor AFL, futsal, netball and beach volleyball. For any of these sports you can register a team or find a space in a current team via the Sportfix website.



Do you have courts available to book?

We have a variety of courts available to hire for sports such as basketball, netball, futsal, cricket, badminton, tennis and beach volleyball.

To see pricing, availability and to book click here.

Can I book hardcourt volleyball?

Yes, our multi-purpose courts have lines markings and nets available for hardcourt volleyball. For availability, pricing and to book a court please click here.

Can I book a tennis court?

We have five indoor tennis courts available for hire at Leisure City for you to practise your tennis skills or have a casual game with friends. To see pricing, availability and to book click here.



What age can you be to join your gym?

We have a youth membership available for children from 13 – 17 years which provides access to our health club during operating hours, an initial health evaluation, a personalised gym program and also casual shooting on the basketball courts. To join click here.

Can I come use your gym casually?

Yes, you can use our health club casually during the centre operating hours. A casual health club visit is $11 per person / per session. No bookings are required just see our reception staff to gain entry on your visit.

How do I book in for my health evaluation?

You can book this through your online customer account or contact the centre on 9401 2222 if you need any assistance to do so.

Can I go to a Reformer Pilates class casually?

Yes, classes can be booked casually at $20 per class. Please create an account if you do not already have one and make a booking online there. To view our Reformer Pilates timetable, click here.



How can I book a birthday party?

We host a range of birth party options throughout the week from child’s play, gymnastics and sports parties. You can book in your party nice and easily via our website.

Can I book a private function?

Yes, we offer private functions for various locations around the centre such as the multi-purpose courts, child’s play area and tennis courts. Private functions are available on Saturdays (6:30pm or 7pm) and Sundays (4:30 pm or 5pm). For private functions you can bring your own food and drink, have it delivered, or purchase platters from our café (see our private function menu). To find out more and to book click here.



What time are you open/close?

The centre is open, Monday – Thursday 8:30am – 10pm, Friday 8:30am – 9pm, Saturday 8am – 6pm and Sunday 8:30am – 4pm. Our health club is open 24/7.

Do you have a creche?

Yes, our crèche service is for parents participating in one of our programs or using our facilities (such as group fitness classes, using a sports court, or training in the gym). Parents can book their children into the creche for up to 2 hours but must remain in the facility while their children are in care. The creche is open Monday – Thursday 8:30am – 1:30pm. The cost is $8.95 per hour for 1 child or $11.70 per hour for 2 children. To book complete the enquiry form here.

Do you have a café at the centre?

Yes, our care is the perfect place to grab a coffee and relax while the kids are participating in one of our programs! We offer a vast range of fresh, healthy and nutritious food along with a variety of drinks and snack options are also available for purchase. The café is open Mon – Fri 8.30am-6.30pm, Sat & Sun 8.30am – 3pm.